FAQ
Frequently Asked Questions
I just placed an order; when will it be shipped?
We do our best to ship items as quickly as possible. Please note that there is a processing time of 1-3 days before shipment; the average delivery time is 5-15 days. For personalized products, there is an additional processing time of 5 days.
Tracking numbers are updated 2-5 days after your order has been shipped. If you haven’t received a tracking number within 7 days, please email us at info@jerolt.com.
I’m not satisfied with my order; can I return it? And what if there’s an issue?
We offer a 100% satisfaction guarantee if the product is defective or damaged. You have 14 days to return the product for a full refund. Return shipping costs are your responsibility. Once we receive the product, we will issue a full refund for the original purchase amount. Please remember to include your name and order number on the returned package.
Note: If your package is still in transit, you will need to wait for it to arrive and then return it to receive a refund.
Can I cancel my order?
Unfortunately, we cannot cancel an order once it’s placed, as processing begins immediately. However, you can use our return system to receive a full refund once the package has been delivered.
I entered the wrong address; what should I do?
If you entered an incorrect address or made a typo, please reply to the order confirmation email and let us know at info@jerolt.com. If the address provided is incorrect, we can update it within 24 hours of purchase. A refund will not be possible after 24 hours if the wrong address was provided.
How long does shipping take?
Shipping times vary as we ship worldwide from various fulfillment centers, depending on your location. The average delivery time is 5-15 days.
How can I contact you for other questions?
Of course! Send us an email at info@jerolt.com, and we’ll be happy to assist in any way we can. We receive a high volume of emails, so please include your order number and clearly describe the issue for a quicker response.